Our Mission: Making Every Woman Even More Beautiful.
"By exercising his free choice, the customer is really the one in charge"
The very core of the company’s mission is to serve its customers; our long-term existence and growth depend on the long-term satisfaction of our customers.
Serving our customers through high-performance products
First and foremost, we always want to serve our customers through the performance of our products and services. We constantly anticipate, accompany and strive to offer the best solution to their needs, through quality products and services, fully suited to changing applications and lifestyles.Our primary responsibility is to provide our customers with safe products, suitable for their intended use, of high manufacturing quality, comply with regulations. Their technical performance levels will remain applicableThroughout product life. Likewise, the services we provide aim for the highest levels of quality in terms of reliability, customer expectations and compliance with deadlines and costs. These principles apply to hair dealers, but also to other Hair Salon service providers.To achieve these objectives, we must be attentive to our clients expectations, without preconceived ideas or bias. It depends on them to tell us whether our products comply with their expectations. They will encourage us to serve them better.To achieve this, we depend on our capacity to innovate, a key factor in our ability to progress. It is this capacity which enables us to improve products’ safety and comfort, at the lowest possible cost, while minimizing negative impact on the environment.As we have already done with the hair weft, hair closure, wigs and more recently, with men’s toupee, tape in hair extensions, I- tip hair extension, Nail tip hair extension, micro loop hair extension, clip in hair extensions.It is our ambition to introduce bold new technology that transforms the conditions of hair products to benefit our clients, even if this means far-reaching market changes or adapting our organization.
Serving our customers through our attitude
Fundamentally, we want to have a solid, honest relationship with our customers, based on mutual trust, professional excellence and a genuine will to communicate.To achieve this, we strive to provide precise technical and commercial information on the value of our products and services, regarding not only the technical aspects and characteristics of use, but also the commercial aspects.More broadly, our role is also to improve the hair life span, via specific operations advising clients on the use of our products, as well as by encouraging them to behave in a love and responsible manner.With our distribution hair dealers, our aim is to build up balanced commercial relations, enabling them to constantly develop their business alongside our own, via quality products and services.We are in favour of fair commercial competition from all players, within the framework of competition law. Wherever we operate, throughout the world, we are firmly against all and any form ofcorruption, irrespective of the organizations and bodies concerned, whether public or private.We are attentive to such practices in all business plan and in all relations with the authorities.We refuse all and any remuneration to third parties if such remuneration does not correspond to an actual service, for a justified amount, duly posted in our accounts.We also refuse all and any arrangements contrary to the integrity which our customers and our partners rightly deserve and harmful to fair competition. Accordingly, we ensure that our business is carried out fairly in relation to our competitors and our customers alike.We are the more so aware of this matter as we are in a leading position in numerous markets.
For more information:
The True,The Good,The Beautiful. Tom HairWorks LLC www.tomhairworks.com Email: firstname.lastname@example.org Phone: +13182779588 Skype: tom.hairworks